Workplace Injury- Guest SOP

Procedure #: HB SOP 14

Function: Management Policies

Implementation Date: 012924

Policy/Purpose:  Any workplace injury should follow the procedure listed below to ensure the health and safety of all our guests, and also make sure that we have reported everything properly and timely. 

Procedures:

1. The manager must be alerted immediately to a guest’s physical injury.  

1. The manager must assist the guest with the injury and offer medical attention immediately.  *The manager should refrain from touching the guest, if at all possible.* Please remember, we are not medical professionals, so we should not advise anyone what they should do, but make them aware of their choices and offer medical assistance.
   1. If the guest accepts medical attention, the manager must call an ambulance immediately.  *The manager must alert the General Manager/Operations Manager, COO and Ownership through a basecamp message (Required Notification).  
   2. If the guest declines medical attention, the manager must ask them multiple times, based on the severity of the injury. *The answer must come from the guest themselves, not from the people they are dining with.*

1. The manager must fill out the Injury Form with as much detail as possible.  The manager must get the guest’s personal information.  
   1. The manager should ask other staff that were witness to the incident to gain as much real-time knowledge as possible.  
   2. the injury form should be filled out regardless of whether the guest sought medical attention

1. The manager must submit the injury form to the Office Manager to file. 

1. The manager must include this information in the Daily Manager Log.