Communication Methods 2023 SOP
Procedure# hb SOP 79
Management Policies
Implementation Date:011624
| When to Use… | ||||
| BaseCamp – Management Only | Text Message/Call | Google Calendar/Invite | 7Shifts – Hourly Team Only | |
| Projects: – Used when sending announcments, updates, notes to a specific management group that is working on the same Project -Doesn’t require immediate feedback or response – but requires a timely response during work hours/days |
Text: -Used when sending a message to a specific person or group -Requires immediate or quick attention and response time |
Group or Individual Email: -Used when sending a document, policy, marketing item, special events etc. to a large group for review and response -Requires a timely response during work hours/days – within a 48 hour window |
Calendar Use: -All meetings and special events to be inputted into each calendar |
Groups: – To Schedule and stay on schedule with team members working hours, including managers – When you want to target a specific hourly team member group that is NOT URGENT – Team can comment and respond to the message |
| Groups: -Used when sending a message to a specific group -Does not require immediate response -Sends a notification and tracks the conversation for future reference -Requires a timely response during work hours/days |
Call: -Used for lengthy discussion and/or urgent responses -Require immediate response time |
Calendar Invites: -Used to invite each other to meetings and special events -Utilize the invites to keep everyone on the same page |
Messages: When you want to send a message to a large group of hourly team members at a specific location – usually pre-shift or daily messages -Not urgent -Team can comment and respond to the message |
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| Ping: -Pings are like a chat with one person -A ping does not require an immediate response but requires a timely response during work hours/days |
Announcements: Important messages for the whole hourly team – high-level items -Typically not urgent but can be used to reach large groups in a timely manner -Team can not comment or respond to the message |
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| Campfire Chat: -This is a group “ping” – a chatroom for the people in the group without it being an official “message.” -To be used for an informal question or thought that doesn’t need tracking or future refernces -Does not require an immediate response but requires a timely response during work hours/days |
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| When Not to Use: | ||||
| BaseCamp | Text Message/Call | Google Calendar/Invite | 7Shifts | |
| When an immediate response is needed | When the response is not urgent and can wait until business hours | When an immediate response is needed | When the meeting or event is urgent and “last-minute” (as the invite requires an email) | When an immediate response is needed
When contacting ownership or manager to manager |
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